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Frequently Asked Questions

Some Questions & Answers

Q. Which carrier do you use for shipping?
A. We ship items USPS Priority Mail, Fedex or UPS - the choice is up to you. We prefer UPS.

Q. What if the item breaks in shipping?
A. This rarely happens. We insure all packages. You can have a refund or replacement. Call the 800# for instructions. Do not throw away the packaging.

Q. How long will it take to get here?
A. Three days to a couple weeks depending on the item. We will let you know if it is an item that will take longer.

Q. Is my credit card number secure?
A. It's the same as coming in to the galleries. We enter the sale and send you a copy of the slip with your receipt. We do not keep credit card numbers on file.

Q. What if I don't like what I receive?
A. You may return it, insured, with the receipt and credit card information for a full refund. You pay the shipping back charges. If we are exchanging the item for you, we pay the shipping charges on the replacement.

Q. Can you personalize/gift wrap a gift that I'm shipping for someone?
A. Yes and yes. The gift wrap is six dollars and we use a local wrapping paper called Wrappily made out of recycled newspaper. You can let us know that you would like for us to include a card as well. We will sign it for you.